Wednesday, October 28, 2009

FAQs

What's payment method?
1. We accept Bank transfer or Cash on delivery.
2. For pre-order item . Buyer must place a deposit of $5 through bank transfer .

How long will it take for pre-order item to be shipped to buyer?
Around 2 weeks .

Does eZaru.blogspot.com ship internationally?
Currently no .

Is there any discount for bulk/volume purchases?
For bulk/volume purchases , please email us at eZaru


What is the Focalprice.com warranty?
We have money-back and exchange guarantee in 3 days.
If the product is found defective within the warranty period, buyer need to contact us first, we'll try to exchange a new one if available.

when will a replacements be sent?
Replacements are treated the same way as that of new orders -- they typically arrive in 12 to 16 days. If a product needs to be returned for replacement, the replacement is sent after receiving the returned item.

Does eZaru.blogspot.com pay the return shipping cost for defective products?
No, eZaru.blogspot.com does not pay the return shipping cost for defective products. We are not responsible for product defects, because we do not manufacture the products we carry. However, if you pay to send the item back to eZaru.blogspot.com, we will replace the item and ship the replacement to you without charge. eZaru.blogspot.com will employ every resource it has to ensure that your item is replaced promptly, without hassle.